RETURNS
We will gladly refund or replace any item that arrives damaged. Should you find your item damaged upon arrival, please remember to take a photo showing how it was delivered to you before contacting us. If you are not happy with your item, you may return your undamaged and unused purchase within 14 days. The customer is responsible for shipping charges associated with returning a non-damaged item. Should you wish to return an item, please contact us at carola@oneofakindclay.at for advice and support
MORE DETAILED INFORMATION
Customers are responsible for return shipping costs. Made-to-order products are not eligible for return, exchange, or credit. Please note that we do not cover shipping costs incurred in returning the product(s). You may use your own shipper to return the item(s) within 14 days of delivery in the original box. To avoid any disputes, it is recommended that you retain proof of sending. To be eligible for a return, your item must be unused and in the same condition that you received it in with the original tags.
As ceramics are very fragile, please try to wrap it as careful as possible - just like you've received it from us. (:
RETURNS
Items should be returned unused. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. It is the customer's responsibility to cover the shipping costs for any returns. We do not pick-up packages from package shops. The returned item(s) should be physically delivered to our return address. ONE OF A KIND is not responsible for items not received due to shipping issues while in transit.
REFUNDS
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider.
Side note: To help reduce waste we recylce boxes and bubble wrap packaging.